FAQs
Have problem? Check out these answers.
Ordering & Shopping Information
- How to order?
- Can I add more items to my order?
- Can I combine items from your eBay stores to your web stores?
- Can I buy a product that is Sold-Out?
- How long does it take for Made-to-Order items?
- The item I want is not In-Stock. When will you re-stock it?
- Can I customize a product?
- Do you offer wholesale discounts?
- Can I cancel my order?
Shipping & Tracking Information
- What shipping method do you offer?
- Do you ship to my country?
- How much for shipping cost?
- Why your shipping charge seems expensive?
- Can you offer cheaper shipping charges?
- How long does it take for a delivery?
- Why my order is still not shipped?
- How long does it take for In-Stock items to be dispatched?
- Can you split shipment by sending In-Stock items first and Made-to-Order later?
- Can I change address?
- Can you ship to military addresses (APO/FPO)?
- Can you ship to PO Box addresses?
- How can I track my order?
- I cannot track my order with a tracking number you provided. Is it incorrect?
- My order was shipped but I have not received it yet. Is there any problem?
- The status of my order is ‘returned to sender’. What should I do next?
- My customs request additional documents. Can you provide me?
Payment Information
- How can I pay?
- Do you offer COD (Cash on Delivery)?
- Why my payment is still pending?
- Do I have to pay TAX?
Sizing
Product Information
- Are you a manufacturer of these products?
- Can you send me a product catalog?
- Is your product has good quality?
- Do I need a special care for my products?
Refund/Return/Exchange
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