FAQ

Ordering & Shopping Information

How to order?

Can I add more items to my order?

Can I combine items from your eBay stores to your web stores?
Can I buy a product that is Sold-Out?
How long does it take for Made-to-Order items?
The item I want is not In-Stock. When will you re-stock it?
Can I customize a product?
Do you offer wholesale discounts?
Can I cancel my order?

Shipping & Tracking Information

What shipping method do you offer?
Do you ship to my country?
How much for shipping cost?
Why your shipping charge seems expensive?
Can you offer cheaper shipping charges?
How long does it take for a delivery?
Why my order is still not shipped?
How long does it take for In-Stock items to be dispatched?
Can you split shipment by sending In-Stock items first and Made-to-Order later?
Can I change address?
Can you ship to military addresses (APO/FPO)?
Can you ship to PO Box addresses?
How can I track my order?
I cannot track my order with a tracking number you provided. Is it incorrect?
My order was shipped but I have not received it yet. Is there any problem?
The status of my order is ‘returned to sender’. What should I do next?
My customs request additional documents. Can you provide me?