FAQs

Our Terms & Conditions

Shipping 

 

We offer FREE Shipping Worldwide :
-Any orders placed during holidays or weekends will ship the following business day. We do not offer delivery on Saturday or Sunday.
Delivery is vary depends on the destination country.

Delivery Duration
- All items are made to order. It takes 3-5 days after receiving the payment to ship the package.

- Our shop is the free

Tracking Order
-You will receive an email for the tracking once the package being shipped.

Duties, Taxes and Customs

-Being responsible for taxes and/or custom duties is expected. The price on our website does not included taxes/duties at your country.


Return and Exchange

Refunds

- Our policy lasts 30 days after the product received. Refund/Exchange could not be fulfilled after 30 days from the received date.

Required Process

 1. Customer will need to pay for product returns delivery cost   

 2. Please remark the product return as "Return for repair" if not, there will be a charge from the custom  

 3. Please provide us the tracking number of the returning product.   

 4. After we received the product. We will provide you the refund.  

Remark: 

- Products that can not be refunded or exchanged are the semi-custom and full custom shorts. Due to the product are custom made for specific person which can not be returned to our inventory.

- Unsuccessful delivery from the agency to customer such as no pick-up, full mail box, deny the product will not including in the refund policy.

 

Returns for Exchange

 - We only replace items if they are defective, damaged, or if you wish to change to a different size.

Required Process

 1. Customer will need to pay for product returns delivery cost   

 2. Please remark the product return as "Return for repair" if not, there will be a charge from the custom

 3. Please provide us the tracking number of the returning product.   

 4. After we received the product. We will provide you the refund.

Remark:

- Products that can not be refunded or exchanged are the semi-custom and full custom shorts (unused or damaged) . Due to the product are custom made for specific person which can not be returned to our inventory.

- Unsuccessful delivery from the agency to you such as no pick-up, full mailbox, deny the product will including in the refund policy.


Send your product to

TUFF CO., LTD.
1/269 Soi Chaeng Wattana 14, Chaeng Wattana Rd., Laksi, Bangkok 10210 Thailand

 Late or missing refunds

 

- If you haven’t received a refund, first check your PayPal account again. It may take some time before your refund is officially shown. If the primary step has been done and the refund has not been received, please contact us at support@tuffsport.com

- Please note that international customs duties and sales taxes are not refundable.

- We recommend the use of an insured parcel service for international returns. Please retain proof of postage as TUFF cannot issue refunds for items we do not receive.

- TUFF does not cover the cost for returning items

Information For Some Countries


BRAZIL  Standard Global mail (Correios)

After order shipped 2 weeks passed the tracking system provides information on the progress of the shipment at >> https://www.correios.com.br/ 

information about customs fee they need for payment of the Postal Order is available at the tracking, for a period of 25 days for payment and 30 days for payment by credit card.

The recipient should be follow these releases and, if in doubt, to contact call center the various service channels >> https://www.correios.com.br/fale-com-os-correios/central-de-atendimento


BRAZIL via Express

All non document shipment to Brazil are held in Miami until the receiver pays duties and provide the tax ID number “CPF (individual tax ID) or CNPJ (Companies Tax ID)”.


All receivers must report imports to the Government.
The original commercial invoices attached to shipments must have:

1) Complete shipper details,

2) Complete receiver details, including TAX ID, contact name, phone number and if available email address,

3) Full & clear description of all items included,

4) Proper and real value per item, total value.

According to US customs regulations, this hold period is not to exceed 15days.
Origins will be prompted for instructions on the 10th day of hold.
If by day 14, the receiver has not paid duties and taxes or origin has not advised to clear as Freedom or abandon.


Israel

Values up to USD 1,000 - Additional delay 48 hours, company number (VAT) must be provided, ID/passport number must be provided.

Values up to Unlimited - Additional delay 72 hours, company number (VAT) must be provided, ID/passport number must be provided.

For documents into Israel :

- For company's shipments the clearance for shipments up to 10 KGs will be declare as "Documents"

- For private person clearance for shipments up to 15 Kg will be as documents with declaration that it is private import (not commercial).

- Above those weights in both cases the shipments will be cleared as "Parcel".

 


Russia

All receivers must be "Company" and needs to have "Company Identity Confirmation" 

 

Products & Orders

Payment 

We accept the following payment

  •   

For returning customers and verified PayPal members, the payment are verified and cleared immediately. For unverified PayPal members, it may take some time for verification.

Taxation & Custom

 

Being responsible for taxes and/or custom duties is expected. The price on our website does not included taxes/duties at your country.


Change Shipping Address

 

Please contact our Customer Service Team via email: support@tuffsport.com or our instant messages as quickly as possible to cancel or change your order.

Unfortunately, we cannot make changes to an order once it is shipped. If your order has been dispatched but yet to be delivered.

Size

 

Size measurements are shown in each product page. If you are not sure what size you need, please feel free to contact our support team.







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